Once your order ships, you’ll receive a confirmation email with a tracking link. Just click it to follow your package’s journey in real time.

Tracking details are usually available within 24–48 hours after your order ships. If you don’t see it, check your spam folder or contact our support team.

Don’t worry sometimes carriers take a day or two to update scans. If your tracking hasn’t moved after 3 business days, reach out to us and we’ll help.

Unfortunately, once an order is shipped, we can’t change the address. If your order hasn’t left our facility yet, contact us immediately and we’ll do our best to update it.

First, double check with neighbors or your building manager it might be nearby. If you still can’t find it, contact us right away, and we’ll work with the carrier to resolve it.